FREQUENTLY ASKED QUESTIONS
Answer:
Yes, we strive to ensure that the product you receive matches the one shown in the picture. All images on our website are taken with attention to detail to reflect the product accurately. However, slight variations in color may occur due to lighting or monitor settings. If you have any concerns, feel free to contact us before placing your order.
Answer:
You can view your sales receipt in your account dashboard on our website. Simply log in to your account, go to the Orders or Purchase History section, and select the specific order to view or download the receipt. A copy of the receipt is also sent to your registered email address after your purchase is completed. If you need assistance, feel free to contact our support team.
Answer:
To return an item, please follow these steps:
- Check Eligibility: Ensure the item meets our return policy criteria (e.g., within the return window, unused, and in original packaging).
- Initiate the Return: Log in to your account, go to the Orders section, and select the item you wish to return. Click on Return/Request Return and provide the necessary details.
- Follow Instructions: Once your return request is approved, you’ll receive detailed instructions, including the return address and any shipping label if applicable.
- Ship the Item: Pack the item securely and send it back as per the instructions. Keep the shipping receipt for reference.
- Refund/Exchange: Once we receive and inspect the returned item, we will process your refund or exchange as per your request.
If you encounter any issues, feel free to contact our customer support team for assistance.
Answer:
Yes, we do our best to restock items marked as “out of stock.” Restocking depends on product availability and demand. If you’re interested in a specific item, we recommend using the Notify Me feature (if available) on the product page to receive an alert when it’s back in stock. Alternatively, feel free to contact our customer support team for updates on restocking timelines.
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Answer:
We ship to most locations across India. During the checkout process, you can enter your full shipping address, including the pin code, to confirm delivery availability to your area.
If you face any issues or need assistance, feel free to contact our customer support team for help with shipping details specific to your location in India.
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