Cancellation Policy

At DecaLights, we strive to ensure that our services meet your needs and expectations. However, we understand that plans can change and sometimes cancellations are necessary. Below are the terms regarding our cancellation policy:

  • Services Cancellation: You may cancel any of our services within 24 hours of purchase without any penalty or obligations. To cancel a service, please contact our support team via email at support@decalights.in or through our customer service number 7983629262.
  • Product Cancellation: Orders for products can be cancelled before they are shipped without any charges. If an order has been shipped, please refer to our return policy.

Refund Policy

We are committed to providing quality products and services to our customers. If for any reason you are not entirely satisfied with your purchase, we are here to help.

  • Refund on Services: If you cancel a product within the stipulated 24 hours, you will receive a full refund. If there are specific product that are eligible for a refund after this period, it will be clearly listed in the service agreement.
  • Refund on Products: Products can be returned within 7 days of the original purchase if they are in their original state and unused. Once we receive the return and verify its condition, we will initiate a refund to your original method of payment. You will be notified once your return is processed.
    • Note: Depending on your card issuer’s policies, it may take up to 5-7 business days for the refund to be reflected in your account.
  • Exceptions: Some items may not be eligible for a full refund if not returned in their original condition or if the return is made beyond the specified time frame. These exceptions will be explicitly mentioned on the product page.

Process for Requesting a Refund or Cancellation

To request a refund or cancellation, please follow these steps:

  1. Contact our customer service team at support@decalights.in or +917983629262.
  2. Provide your order number and details about the product or service you wish to cancel or return.
  3. Follow the instructions provided by our customer service team to proceed with the cancellation or to ship back your product.

Contact Us

If you have any questions about our cancellation and refund policy, or if you need assistance with a refund or cancellation, please contact us at:

  • Email: support@decalights.in
  • Phone: +917983629262
  • Address: Aligarh

Thank you for choosing Decalights. We are here to ensure that your experience with us is smooth and satisfying.